The following story demonstrates how performance support can make work easier. And yet I am hoping that they also addressed the “confusing layers of paperwork” and the root cause of that problem. Put good people in a bad process and the process will win every time.
SAN MARCOS: Flow chart aims to streamline permit process
Aiming to improve the city’s “customer service” to small-business owners, San Marcos Councilwomen Rebecca Jones and Kristal Jabara have introduced a guide that outlines the steps to getting conditional use permits.
While large companies often have staff members or consultants to guide them through the process, Jones said that for small businesses, the permit application is a “great mystery” involving confusing layers of paperwork.
“It’s an important process and it’s a stressful process” for those applicants, Jabara said, noting that business owners often must commit to a long-term lease without knowing whether their application will be approved.
The guide and accompanying checklist can take some uncertainty out of the procedure by spelling it out in straightforward fashion, she said.
(To read the entire story as printed in the North County Times go to http://j.mp/kbI9s6)