People want to do a good job. After all, who doesn’t want to succeed? And so the first thing to consider when faced with issues of poor customer service or product quality is the design of your work processes. In other words, focus on making work easier rather than adding quality checks or trying to “fix” your employees.
Even the smallest organizations benefit from improving their business processes and now I’m proud to announce that I offer a two-hour workshop for businesses of any size that is affordable, informative and fun!
Participants learn how to:
– quickly diagram their organization’s Value Chain.
– diagram a business processes from customer request to delivery of goods and/or services.
– redesign a business process with the goal of making work easier!
Contact me at firstname.lastname@example.org or 858-224-2405 for more information.