bank of americagp strategies
Partnered with GP Strategies to assist Bank of America’s Global Learning Organization (GLO). Analyzed requests for training development from their internal clients so that GLO could properly allocate resources. Worked with Subject Matter Experts (SMEs) in Consumer Banking, Human Resources and Global Technology and Operations to create high level designs for learning and performance support solutions.
Notable Results: Designed a Sharepoint site to serve as a learning hub for Global Disaster Recovery Planning. Step-by-step learning paths offer novice and experienced planners access to information as needed. This easy-to-update solution can be maintained by the LOB unlike the WBT that it replaced.
nwa
Served as Tata Interactive System’s (TIS) principle consultant to the Training Director for Northwest Airline’s Technical Operations group. Developed a competency model for Maintenance Technician job role and analyzed the existing curriculum against those competencies.
Notable Results: Created a comprehensive list of job tasks. Inventoried existing training to define learning objectives. Identified training gaps and redundancies. Client received documented, reusable methodology and supporting Excel-based tools to apply the same systematic approach to the redesign of their training programs. Suggested a set of prerequisite knowledge-based tasks that could be developed in an eLearning format in order to reduce expense of classroom-based training.
Testimonial: “Dawn is very detailed oriented and goes to great lengths to ensure that customers needs are exceeded. Dawn is very professional and an expert in process evaluation and improvement. I highly recommend Dawn.”
Bruce DeNise, Northwest Airlines Technical Operations Group
personal strengths
Partnered with senior executives in support of one of Personal Strength Publishing’s foremost strategic initiatives. Provided instructional design consultation and the high level design for a revenue-producing workshop to accompany the release of their new book entitled Have a Nice Conflict
Notable Results: The design of the workshop leverages the same theater metaphor used in the book. This inspired the creative team and led to the development of role playing activities that the learners rehearse and perform.  The workshop was delivered to several large, global organizations during year one and continues to receive strongly positive evaluations.